Most disgruntled and dissatisfied customers don’t
know where or to whom to complain. No
wonder, most customer complaints usually
end up at the wrong desk or are just ignored.
Quite a few unhappy customers do not know
how to complain. They do not even know
what type of information to include in
their customer complaint. As such, most of the
time the defaulting company does not take
the customer complaint seriously and the customer complaint
resolution takes forever. Usually, dissatisfied
customers do not know how and to whom
to escalate their complaint when they
do not get a satisfactory response. As
a result, dissatisfied customers
usually end up losing interest in pursuing
their complaint and do not make any further
Research has shown that for every unhappy
customer who complains, there are 23 others
with similar complaint who don’t.
There are a number of reasons why people
don’t complain as follows:
(a) Many feel that complaining
won’t help, so they think why waist
(b) Quite a few don’t
have the time to even write a letter.
(c) Some just don’t
know how to go about complaining.
We would like more and more dissatisfied
customers to complain to erring businesses
and get justice as well as value for their
We would like to assist frustrated and
dissatisfied customers to get justice
by assisting them to write and submit
their customer complaint as well as get it resolved
in their favour. We are offering no guarantees
for customer complaint resolution, just assistance.
We offer the following services to assist
you in getting justice from companies
that have ill-treated you: